Inside, I was happy to chat with the baristas about the way the drinks are made, and what variations were available. (Did you know that you can get a Chai Frappuccino? I didn't...!)
Good thing I got there when I did. By the time my drink was ready, there was a line almost out the door.
Standing in line was a woman holding an ice-cream cone. I noticed that there were little drips heading over the edge of the cone, due shortly to impact the little paper wrapping (and then, no doubt, her politely manicured fingers).
As I walked toward the exit, I reached for a paper napkin, and with a demure flourish, proffered it to her as I walked past.
My friend and colleague Ivan Temes says, "Care enough to take action." I remember these words often.
Who would have thought? Her joy was complete. A squeal of delight, a smile of gratitude, a "How did you know....?"
And it was just a paper napkin.